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Customer Service Serving Internal Customers

Customer Service Serving Internal Customers

Customer Service: Serving Internal Customers
MP4 | Video: 720p | Duration: 43:04 | English | Subtitles: VTT | 364.2 MB

There are many similarities between internal and external customer service-both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.

In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing-and exceeding-expectations for internal service, and solving problems quickly and effectively.

Topics include:
Distinguishing between internal and external customer serviceCreating positive workplace relationshipsWorking with difficult coworkersPracticing active listening to uncover your customers' needsManaging internal customer expectationsAnticipating problemsDefusing angry colleaguesAdjusting your workplace attitude

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